Orders from Vip Premium Customers will be sent within 72 hours (3 working days) after payment is received.
Shipping costs for Vip Premium Customers will be free for Spain and Europe (excluding Canary Islands) but all orders containing any of the following items are excluded from this promotion: leftovers, boards and firewood.
If your order contains any drying or calibrating process, sometimes these processes could mean a delay in delivery
For customers who are not Vip Premium the orders will be sent after 5 working days once the payment is received, and also the shipping costs will be free for all orders over 150€ (VAT not included), for Spain and Europe (excluding Canary Islands), but all orders containing any of the following items are excluded from this promotion: leftovers, boards and firewood.
If your order contains any drying or calibrating process, sometimes these processes could mean a delay in delivery.
The shipments are prepaid, charging the postage on the invoice.
Once the order is prepared, the shipment will be made by Spanish transport companies for destination within Spain with a delivery time of 24 and 48 hours (except weekends and holidays), and by FedEx and DHL transport companies for all other countries with a delivery time of between 4 and 5 working days.
In the shipping charges aren’t included duties, fumigations or any other costs generated at the destination customs. For more information please contact your nearest customs department.
We cannot use couriers for our shipments because we don’t provide the corresponding SAD, a customs document required for an export company such as Maderas Barber that must be presented to the Treasury.
We insure all shipments. Any damage produced during transport must be communicated within 24 hours after receiving the package.
The prices indicated are EXWORK and VAT not included and may be subject to change without notice.
If your company belong to the UE (except Spain) and has an intra-community VAT number it is excluded from VAT: select your EU member country and enter your VAT number.
You can validate your number in advance on this link:
All the photos of the wood products, except those included in the “Custom Sets” are a sample or example of the final article that the client receives, this is because the nature of the wood prevents the existence of two equal pieces.
We are totally sure of the quality of our products, but if any of them doesn’t respond entirely to your wishes you can return it to us within 15 days as you received it. It is up to you to choose whether to return the amount paid or to exchange it for another product.
Upon receipt of your order, the customer must check the status of the package and inform the deliverer if it is damaged to facilitate its return.
For any claim / exchange / return, please contact us via email at the following address firstname.lastname@example.org providing your name, order number and a description (we recommend attaching photographs) of the incident or product to claim.
In case we have made a mistake when placing your order, we will correct it without any cost on your part. If any change or return of any item is due to subjective criteria of aesthetics, quality or personal return costs will be borne by the customer. For reasons of hygiene, personal protective equipment is excluded from return once the packaging has been opened.
No returns will be accepted for items that have been screen printed, handled, or that have undergone any kind of transformation.
Once the product has been received in our warehouse, its condition will be checked before making the exchange or refund.
If for any reason you need more information to make an exchange/return, please contact us at +34 96 134 0301.