FAQ guitar
Solve your questions through the ones asked by our users.

 

  • 1. ¿How to do the payment?

    Credit card: You can use your VISA or MasterCard.

    PayPal: Paying with your PayPal account is the easiest, fastest and most secure way to send payments on the Internet.

    Bank transfer: You can also make a wire transfer to Maderas Barber S.L. for the total amount of your order to the account number that we indicate you when you confirm your purchase. We ask you for send us a copy of the bank transfer receipt by email to info@maderas-barber.com or by fax to +34 96 134 0156. Please notice that this banking process will be affective in 24 or 48h.

    Check for the name Maderas Barber SL. The check should be mailed to the address of Maderas Barber SL.

     

    Maderas Barber S.L.
    C/ Islas Baleares nº42
    P.I. Fuente del Jarro
    46 988 Paterna – Valencia
    España (Spain)

  • 2. What is the minimum order?

    There is no minimum order.

  • 3. When do i have to pay the taxes?

    Our prices include VAT (value added tax). When you select the country from where the request is sent maderasbarber.com/tonewood/en/  calculates rates payable, if applicable. European companies (not Spanish) with the number of intra-community VAT not have to pay fees.
    If your order is sent to a country outside the EU must pass customs, and generate tariffs and other import taxes. For further information should contact local authorities.
    If the order must be sent outside the European Union and you also chose products that need CITES documents, the price will be increased 60 € for each delivery due to the processing costs of the documents.

     

  • 4. How much is shipping?

    Prices shown are EXWORK and may change without notice.
    Shipments are prepaid, charging the postage on the invoice.
    Shipments are made by transportation companies GLS to destinations in Spain, and by the GLS transport companies, FedEx to other countries.
    In the shipping charges are not included tariffs or other cost that is generated in the office of destination. For more information please contact the nearest customs department.
    We cannot use couriers for our deliveries because we do not provide the corresponding SAD, a customs document required for an export company as Maderas Barber to present to the Treasury.

     

  • 5. ¿What are NIF / CIF?

    maderasbarber.com/tonewood/en/ register with the system asks for your “VAT.” Here you must enter your ID, NIE, passport number, national identification number or social security number or a company, the corresponding CIF as this is a legal requirement in Spain.

  • 6. I have trouble paying by credit card. What can i dó

    date) and then charge personally. Always destroy this data after use. If you prefer a bank transfer to our account:
    Maderas Barber SL
    BBVA – BANCO BILBAO VIZCAYA ARGENTARIA
    C / CIUDAD DE SEVILLA N º 15
    PITCHER FOUNTAIN 46988
    VALENCIA – SPAIN
    IBAN-ES12-0182-2743-00.0000.00.8899
    BBVAESMMXXX
    When we receive the payment process your order.

  • 7. What should i do if there is damage during transport?

    We insure all shipments. Any damage caused in transit must be communicated within 24 hours after receiving the package.

  • 8. Can i exchange or return a product?

    We are fully confident in the quality of our products, but if any of them do not fully respond to their wishes do not hesitate to return it within 15 days as it was received. It is your choice made the refund or exchange for another product.
    If we made a mistake when placing your order we will correct it at no cost on your part.
    No refunds will be screen printed items, handled, or have suffered some type transformation.
    Once we have received the product, we check the condition of the item before making the change or refund the amount.
    If for any reason you need more information to make an exchange / return please contact us by email (info@maderas-barber.com) or fax (+34 96 134 0156) or by calling +34 96 134 0301 and we will help in you need.

     

  • 9. Is the wood ready for use immediately?

    In Maderas Barber we have recently incorporated the drying option in many of our products. You can choose this option while you are making your order in those products which the drying option is available. If you don’t want this option, we don’t guarantee you that the wood had the optimal grade of humidity to being used.